General Conditions of Sale
Bodegas Altanza, S.A.
These General Terms and Conditions of Sale govern the purchase of products made through the online store of BODEGAS ALTANZA, S.A.
They contain information regarding the purchasing process, prices, payment methods, terms and delivery times, shipping, returns, the right of withdrawal, statutory warranties, and other matters relating to the purchase of products through the website.
Orders placed through the online store are delivered exclusively within mainland Spain, with a standard delivery time of 24 to 72 hours.
Before placing an order, customers are advised to carefully read these General Terms and Conditions of Sale.
1. IDENTIFICATION OF THE OWNER
The owner of the online store and the party responsible for the sale of the products is:
- BODEGAS ALTANZA, S.A.
- Tax ID (CIF): A-26277269
- Registered office: CN 232, KM. 419.5, CP 26360 Fuenmayor (La Rioja), Spain
- Email: altanza@altanza.com
- Telephone: +34 941 450 860
Registered with the Commercial Registry of La Rioja, Volume 434, Folio 183, Sheet No. LO-6056, Entry 1. Hereinafter, BODEGAS ALTANZA, S.A. may also be referred to as “ALTANZA,” “the Company,” or “the Seller.”
The activities carried out through the website include the online sale of wines and other products related to the winery’s business, as well as, when available, other products or services offered through the website.
2. PURPOSE AND SCOPE
These General Terms and Conditions of Sale govern the contractual relationship between ALTANZA and persons who purchase products through the online store.
Placing an order constitutes acceptance of these General Terms and Conditions of Sale.
Before completing the purchase process, customers may review, save, and reproduce these terms and conditions.
The applicable terms and conditions shall be those published on the website at the time the order is placed.
If specific terms and conditions apply to certain products or promotions, these will be communicated to the customer before the purchase is completed.
3. CAPACITY TO CONTRACT AND LEGAL AGE
The purchase of alcoholic beverages through the online store is strictly limited to persons who have reached the legally required age for their purchase and consumption. By placing an order for alcoholic beverages, the customer represents that they meet the applicable legal age requirements.
ALTANZA may request proof of legal age when necessary and in accordance with applicable law.
Alcoholic beverages will not be delivered to persons who cannot provide proof of the required legal age when such proof is requested.
The customer is responsible for providing accurate and up-to-date information during the purchasing process.
4. PRODUCTS, CHARACTERISTICS AND AVAILABILITY
The products available for purchase are those displayed in the online store at any given time. ALTANZA will endeavor to ensure that product photographs, descriptions, specifications, and other related information are accurate and up to date.
Product images are provided for illustrative purposes only.
In certain cases, minor differences in presentation, labeling, vintage, format, or packaging may occur due to the nature of the product or changes in production, provided that such differences do not affect the essential characteristics of the product purchased.
Product availability is subject to stock on hand at any given time.
If a purchased product becomes unavailable after an order has been placed, ALTANZA will notify the customer as soon as possible and, where applicable, will refund any amounts paid for that product.
5. PRICES, TAXES AND SHIPPING COSTS
All prices published in the online store are stated in euros (€).
Prices include any applicable indirect taxes unless expressly stated otherwise.
The applicable price shall be the price published on the website at the time the order is placed.
Shipping costs, when applicable, will be clearly displayed during the purchasing process and before the customer confirms the order.
ALTANZA may change published prices at any time. Such changes will not affect orders that have already been properly placed and confirmed.
In the event of an obvious pricing error, ALTANZA will notify the customer before shipping the order and, where applicable, offer the customer the option to proceed with or cancel the purchase.
6. PURCHASING PROCESS AND FORMATION OF THE CONTRACT
To make a purchase, the customer must select the products they wish to purchase and add them to the shopping cart. Before placing the order, the customer may review the contents of the purchase, verify the total price, enter or modify their information, and select the available payment method.
To complete the purchase, the customer must accept these General Terms and Conditions of Sale and confirm the order by clicking the designated button, which will clearly indicate that placing the order entails an obligation to pay.
The customer is responsible for the accuracy of the information provided during the purchasing process.
The contract shall be deemed formed once the customer has properly completed the purchasing process and ALTANZA has received the corresponding confirmation.
7. PAYMENT METHODS
ALTANZA makes the following payment methods available to customers:
- Credit or debit card.
- Bizum.
- Bank transfer.
The customer may select their preferred available payment method during the purchasing process.
The full amount of the order must be paid before the order is shipped, unless a different arrangement has been expressly established.
Payments made by credit or debit card or through Bizum will be processed through the payment system or payment service provider authorized by ALTANZA.
For payments made by bank transfer, the order will remain pending confirmation until ALTANZA can verify receipt of the corresponding amount.
The information required to make the bank transfer will be provided to the customer during the purchasing process or in the order confirmation.
ALTANZA will not have access to the customer’s complete card details when the payment is processed directly by a specialized provider that does not disclose such information to the merchant.
8. ORDER CONFIRMATION AND INVOICING
Once the purchase has been completed, ALTANZA will send the customer an order confirmation to the email address provided during the purchasing process.
The confirmation will include essential information regarding the order, the products purchased, the price, applicable charges, and the information necessary to identify the transaction. The customer may request the corresponding invoice in accordance with applicable tax regulations.
The tax information necessary to issue the invoice may be requested.
ALTANZA may retain electronic documentation relating to completed transactions for the legally required period.
9. ORDER DELIVERY
Orders placed through the BODEGAS ALTANZA, S.A. online store are delivered exclusively within mainland Spain.
No shipments are made to the Balearic Islands, Canary Islands, Ceuta, Melilla, or other territories or countries through the online store.
Orders will be shipped to the delivery address provided by the customer during the purchasing process, provided that such address is located within mainland Spain.
The standard delivery time is 24 to 72 hours, calculated from confirmation of the order and, where applicable, confirmation of payment.
The delivery times indicated are estimated delivery times and may exceptionally be affected by circumstances beyond ALTANZA’s control, such as logistical issues, adverse weather conditions, force majeure events, or extraordinary circumstances affecting the transportation service.
If an order cannot be delivered due to circumstances attributable to the customer, such as an incorrect or incomplete address, repeated absence from the delivery address, or inability to contact the recipient, ALTANZA may contact the customer to arrange a new delivery.
If the customer provides an address located outside the available service area, the order cannot be shipped to that address. If the order was placed in error, ALTANZA will contact the customer to inform them and, where applicable, refund any amounts paid.
10. SHIPPING COSTS
The shipping costs applicable to an order will be clearly displayed during the purchasing process and before the customer confirms the order.
The applicable shipping cost is €5.95. Shipping within mainland Spain is free for purchases of €60 or more.
11. RECEIPT OF ORDERS, ISSUES AND NON-CONFORMITY
The customer should, to the extent reasonably possible, inspect the external condition of the package at the time of delivery.
If the package shows obvious external damage, the customer is advised to record this circumstance with the carrier and notify ALTANZA as soon as possible. If the customer receives a damaged, defective, incorrect, or otherwise non-conforming product, they must notify ALTANZA through the available customer service channels.
ALTANZA will handle the issue in accordance with applicable consumer protection laws and regulations.
Failure to immediately report an issue will not, in itself, result in the loss of any statutory rights to which the consumer may be entitled.
12. RIGHT OF WITHDRAWAL
When the customer qualifies as a consumer and the contract is subject to the statutory right of withdrawal, the customer may withdraw from the purchase without providing a reason within the legally established period of 14 calendar days, unless one of the statutory exceptions applies.
For contracts for the sale of goods, the withdrawal period begins on the date on which the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods.
To exercise the right of withdrawal, the customer must communicate their decision unambiguously before the applicable period expires.
The customer may use the withdrawal form included at the end of these General Terms and Conditions, although use of the form is not mandatory.
The withdrawal notice may be submitted through the contact channels indicated in these terms and conditions.
13. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The right of withdrawal does not apply in circumstances expressly excluded by applicable law.
In particular, products that may deteriorate or expire rapidly may be excluded when the applicable statutory conditions are met.
Other legally established exceptions may also apply.
Where applicable, ALTANZA will inform the customer of any applicable exception before the purchase is completed.
A blanket exclusion of the right of withdrawal will not be applied to all products sold by ALTANZA unless such exclusion is legally justified.
14. RETURNS AND REFUNDS
In the event of a valid withdrawal, ALTANZA will refund the consumer all payments received, including, where applicable, the cost of standard delivery.
The refund will be issued without undue delay and within the maximum period established by law. ALTANZA may withhold the refund until it has received the goods or until the consumer provides proof that the goods have been returned, whichever occurs first, unless ALTANZA has offered to collect the goods.
The refund will be made using the same payment method used by the consumer for the original transaction, unless another method has been expressly agreed upon and provided that this does not result in any cost to the consumer. The consumer must return the products within the legally established period.
The consumer shall only be liable for any decrease in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.
Direct return shipping costs shall be borne by the consumer when permitted by applicable law and when ALTANZA has previously informed the consumer of this circumstance.
When a return is the result of a lack of conformity, an error by ALTANZA, or any other circumstance attributable to the Company, return costs shall be borne by ALTANZA whenever legally required.
15. STATUTORY WARRANTY
ALTANZA shall be liable to the consumer for any lack of conformity existing at the time the goods are delivered, for the period established by law.
Consumer rights relating to statutory warranties shall be those established under applicable law.
In the event of a lack of conformity, the consumer may exercise the rights available under applicable law, including, where appropriate, repair, replacement, a price reduction, or termination of the contract.
Nothing contained in these General Terms and Conditions shall limit any mandatory rights granted to consumers under applicable law.
16. PERSONAL DATA PROTECTION
You have the right to obtain confirmation as to whether ALTANZA is processing your personal data and, therefore, you have the right to access your personal data, correct inaccurate data, or request its deletion when the data is no longer necessary, as well as exercise the other rights provided under applicable law, as explained in the additional information.
You may exercise these rights under the terms established by applicable law by contacting:
BODEGAS ALTANZA, S.A.
CN 232, Km. 419.5
26360 Fuenmayor (La Rioja), Spain
Tel. +34 941 450 860
Monday through Friday, 9:00 a.m. to 4:00 p.m. (except local or national holidays)
Email: marketing@altanza.com
You may also request, using the same contact information, additional detailed information regarding our data protection policy.
You may likewise consult our additional information on our website: https://bodegasaltanza.com/en/privacy-policy/
17. INTELLECTUAL PROPERTY AND USE OF THE WEBSITE
All website content, including text, photographs, images, videos, logos, trademarks, designs, graphics, and other elements, is protected by applicable intellectual and industrial property laws.
Except with the express authorization of ALTANZA or the respective rights holders, reproduction, distribution, modification, public communication, or exploitation of such content is not permitted except as legally allowed.
ALTANZA will endeavor to maintain the proper functioning of the website, although temporary interruptions may occur due to maintenance, updates, technical issues, or circumstances beyond its control.
18. LIABILITY, MODIFICATION AND SEVERABILITY OF THE TERMS
ALTANZA shall be liable to consumers in accordance with applicable law.
No provision of these General Terms and Conditions shall limit or exclude any consumer rights that cannot legally be limited or excluded.
ALTANZA shall not be liable for damages arising from unforeseeable or unavoidable circumstances beyond its reasonable control, without prejudice to any legal obligations that may apply.
ALTANZA may modify these General Terms and Conditions when necessary, particularly as a result of changes in legislation, modifications to the services offered, or changes in the operation of the online store.
The new terms and conditions shall apply to purchases made after their publication. Such modifications will not affect orders or contracts that have already been completed, except where otherwise required by law.
If any provision of these General Terms and Conditions is declared wholly or partially null, invalid, or unenforceable, such determination shall affect only the provision or portion concerned, and the remaining terms and conditions shall remain in force to the extent legally possible.
19. GOVERNING LAW, DISPUTE RESOLUTION AND WITHDRAWAL FORM
These General Terms and Conditions shall be governed by Spanish law.
When the customer qualifies as a consumer, all mandatory rules applicable to the consumer shall be respected, particularly those relating to consumer protection.
In the event of a dispute, ALTANZA and the consumer shall endeavor to reach an amicable resolution.
The consumer may use any alternative dispute resolution mechanisms that are legally available and, where applicable, file a complaint with the competent public authorities.
When the consumer has the right to bring proceedings before the courts, jurisdiction shall lie with the courts and tribunals determined in accordance with the applicable mandatory rules.
WITHDRAWAL FORM
The consumer may use the following form to exercise their right of withdrawal when applicable:
To: BODEGAS ALTANZA, S.A.
I/We hereby notify you that I/We withdraw from my/our contract of sale for the following product:
Order No.: ______________________________________________
Order date: _____________________________________________
Date product received: _____________________________________
Consumer’s name: ________________________________________
Consumer’s address: ______________________________________
Email address: ___________________________________________
Date: __________________________________________________
Consumer’s signature (only if submitted in hard copy):
BODEGAS ALTANZA, S.A. CONTACT INFORMATION
- BODEGAS ALTANZA, S.A.
- Tax ID (CIF): A-26277269
- Registered office: CN 232, KM. 419.5, CP 26360 Fuenmayor (La Rioja), Spain
- Email: altanza@altanza.com
- Telephone: +34 941 450 860