Terms and Conditions for Booking and Purchasing Visits
Bodegas Altanza, S.A.
The purpose of these Terms and Conditions is to regulate the booking of guided tours, wine tourism experiences, tastings, and any other activities offered by BODEGAS ALTANZA, S.A.
Booking any of these activities implies full acceptance of these Terms and Conditions by the user.
1. Identification of the Owner
The owner of the platform and the entity responsible for marketing the services is:
- BODEGAS ALTANZA, S.A.
- Tax ID: A-26277269
- Registered address: CN 232, KM 419.5, 26360 Fuenmayor (La Rioja), Spain
- Email: altanza@altanza.com
- Telephone: +34 941 450 860
Registered in the Commercial Registry of La Rioja, Volume 434, Page 183, Sheet LO-6056, Entry 1. Hereinafter, BODEGAS ALTANZA, S.A. may be referred to as “ALTANZA”, “the company”, or “the seller”.
2. Bookings and Prices
The applicable prices will be those indicated on the website at the time the booking is made.
All prices include legally applicable taxes unless expressly stated otherwise.
ALTANZA reserves the right to modify prices, schedules, content, or characteristics of the visits, without affecting bookings already confirmed.
3. Payment Methods
ALTANZA offers the following payment methods:
- Credit or debit card
- Bizum
The customer may choose any available payment method during the purchase process.
Payments made by card or Bizum will be processed through the payment system or provider enabled by ALTANZA.
ALTANZA will not have access to full bank card details when the payment is processed directly by a specialized provider.
4. Modifications and Cancellations
Cancellations must be communicated at least 48 hours before the scheduled date and time of the visit.
Cancellations made within 48 hours may result in the loss of the amount paid or may not entitle the customer to a refund.
Cancellation requests must be submitted through the contact channels provided by the winery.
In exceptional circumstances, ALTANZA reserves the right to evaluate each situation individually.
If ALTANZA must cancel a visit due to organizational reasons or force majeure, the customer will be offered an alternative date or a full refund.
5. Visit Conditions
Visitors must respect the facilities, staff, and other participants throughout the activity.
For safety reasons and to ensure the quality of the experience:
A respectful and civic attitude must be maintained.
Any behavior that disrupts the normal development of the visit is prohibited.
Groups must follow the instructions of winery staff at all times.
Visitors are asked to maintain an appropriate noise level.
ALTANZA may deny access or interrupt the visit for any person whose behavior is inappropriate or compromises safety.
6. Schedules
Visits will take place at the times published on the website or communicated by the winery.
If the available schedules do not suit the visitor’s needs, they may contact ALTANZA to request alternative options, subject to availability.
7. Returns and Refunds
If the user complies with the cancellation conditions, ALTANZA will refund the amount paid for the booking.
No refunds will be issued for cancellations made less than 48 hours before the visit or for no-shows.
If the booking includes multiple participants and only some cancel, only the corresponding portion will be refunded.
Refunds will be issued using the same payment method used for the booking, within a maximum of 20 days from acceptance of the cancellation request.
If ALTANZA cancels the activity due to organizational, weather, safety, or force majeure reasons, the user will be entitled to a full refund or rescheduling.
8. Personal Data Protection
You have the right to obtain confirmation as to whether ALTANZA is processing your personal data and, therefore, you have the right to access your personal data, correct inaccurate data, or request its deletion when the data is no longer necessary, as well as exercise the other rights provided under applicable law, as explained in the additional information.
You may exercise these rights under the terms established by applicable law by contacting:
BODEGAS ALTANZA, S.A.
CN 232, Km. 419.5
26360 Fuenmayor (La Rioja), Spain
Tel. +34 941 450 860
Monday through Friday, 9:00 a.m. to 4:00 p.m. (except local or national holidays)
Email: marketing@altanza.com
You may also request, using the same contact information, additional detailed information regarding our data protection policy.
You may likewise consult our additional information on our website: https://bodegasaltanza.com/en/privacy-policy/
9. Intellectual Property and Website Use
All website content, including text, photographs, images, videos, logos, trademarks, designs, graphics, and other elements, is protected by applicable intellectual and industrial property laws.
Except with the express authorization of ALTANZA or the respective rights holders, reproduction, distribution, modification, public communication, or exploitation of such content is not permitted except as legally allowed.
ALTANZA will endeavor to maintain the proper functioning of the website, although temporary interruptions may occur due to maintenance, updates, technical issues, or circumstances beyond its control.
10. Liability, Modification, and Nullity of Conditions
ALTANZA shall be liable to consumers in accordance with applicable law.
No provision of these General Terms and Conditions shall limit or exclude any consumer rights that cannot legally be limited or excluded.
ALTANZA shall not be liable for damages arising from unforeseeable or unavoidable circumstances beyond its reasonable control, without prejudice to any legal obligations that may apply.
ALTANZA may modify these General Terms and Conditions when necessary, particularly as a result of changes in legislation, modifications to the services offered, or changes in the operation of the online store.
The new terms and conditions shall apply to purchases made after their publication. Such modifications will not affect orders or contracts that have already been completed, except where otherwise required by law.
If any provision of these General Terms and Conditions is declared wholly or partially null, invalid, or unenforceable, such determination shall affect only the provision or portion concerned, and the remaining terms and conditions shall remain in force to the extent legally possible.
11. Applicable Law, Dispute Resolution, and Withdrawal Form
These General Terms and Conditions shall be governed by Spanish law.
When the customer qualifies as a consumer, all mandatory rules applicable to the consumer shall be respected, particularly those relating to consumer protection.
In the event of a dispute, ALTANZA and the consumer shall endeavor to reach an amicable resolution.
The consumer may use any alternative dispute resolution mechanisms that are legally available and, where applicable, file a complaint with the competent public authorities.
When the consumer has the right to bring proceedings before the courts, jurisdiction shall lie with the courts and tribunals determined in accordance with the applicable mandatory rules.
Withdrawal Form
The consumer may use the following form to exercise their right of withdrawal when applicable:
To: BODEGAS ALTANZA, S.A.
I/We hereby notify you that I/We withdraw from my/our contract of sale for the following product:
Order No.: ______________________________________________
Order date: _____________________________________________
Date product received: _____________________________________
Consumer’s name: ________________________________________
Consumer’s address: ______________________________________
Email address: ___________________________________________
Date: __________________________________________________
Consumer’s signature (only if submitted in hard copy):
BODEGAS ALTANZA, S.A. CONTACT INFORMATION
- BODEGAS ALTANZA, S.A.
- Tax ID (CIF): A-26277269
- Registered office: CN 232, KM. 419.5, CP 26360 Fuenmayor (La Rioja), Spain
- Email: altanza@altanza.com
- Telephone: +34 941 450 860